Privacy Policy
Last updated: 5 August 2026
1. Introduction
This Privacy Policy explains how Luxestride collects, uses and protects the information you share with us through this website, our contact form, WhatsApp and email.
2. Information we collect
We collect the name, email address, phone number, delivery address and message content you provide when you send an enquiry or place an order. We do not collect payment card details on this website.
3. How we use your information
Your information is used to respond to enquiries, advise on sizing and availability, confirm and fulfil orders, arrange delivery, and provide customer support.
4. Location and pricing
To show prices in your local currency we use your browser's country and language settings only. This is a country-level signal, it is processed in your browser, and we do not track your precise location.
5. WhatsApp and email enquiries
Messages sent through our WhatsApp buttons are handled inside WhatsApp and are subject to WhatsApp's own privacy terms. Email enquiries are received and stored in our business email account.
6. Sharing your information
We share your details only with delivery partners and service providers who need them to fulfil your order, or where we are required to do so by law. We never sell your personal information.
7. Cookies and local storage
This website uses local browser storage to remember your selected delivery country and recently viewed products. It does not set marketing or advertising cookies.
8. Data retention
Enquiry and order records are kept only as long as needed to provide support and meet legal or accounting obligations, after which they are deleted.
9. Security
We apply reasonable technical and organisational measures to protect the information you share with us. No method of transmission over the internet is entirely secure, so we cannot guarantee absolute security.
10. Your rights
You may ask us to access, correct or delete the information you have shared with us, or to stop contacting you. Send your request to our email address and we will respond within a reasonable period.
11. Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised.
Contact
Questions about this policy can be sent to luxestride06@gmail.com.